Terms of service

Terms of Service

Effective Date: August 1, 2026

Overview

Welcome to JingLu Jewelry.

These Terms of Service ("Terms") describe the rules and conditions that apply when you visit, browse, or make purchases from our website.

The terms "we", "us", and "our" refer to JingLu Jewelry.

JingLu Jewelry operates this online store and website to provide customers with handcrafted jewelry products, including natural pearls, gemstones, crystals, and other jewelry collections.

By accessing our website, placing an order, or using our services, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree with these Terms, please do not use our website or services.

1. Online Store Terms

By using our website, you confirm that you are legally able to enter into a purchase agreement under the laws of your place of residence.

You agree to provide accurate, complete, and current information when placing orders, including your name, email address, payment information, and shipping details.

You are responsible for maintaining the security of your account information and any activities conducted through your account.

2. Products and Product Information

At JingLu Jewelry, we make every effort to accurately display our jewelry products, including images, descriptions, sizes, and materials.

However, colors and appearances may vary slightly depending on your device settings, screen display, lighting, and photography conditions.

Our jewelry is made with natural materials, including natural pearls, gemstones, and crystals.

Because natural materials are formed by nature, each piece is unique and may contain natural characteristics such as:

  • Natural inclusions
  • Internal lines or textures
  • Cloudiness or mineral formations
  • Slight variations in color, shape, and appearance

For natural pearls, variations in roundness, surface texture, small natural marks, and slight imperfections may occur.

These characteristics are not considered defects. They are natural features that make each piece unique and authentic.

3. Orders

When you place an order through JingLu Jewelry, you are making an offer to purchase our products.

We reserve the right to accept or decline any order for reasons including product availability, payment issues, suspected fraudulent activity, or other circumstances.

Your order is considered accepted once payment has been received and your order confirmation has been sent.

Please carefully review your order information before completing your purchase.

Returns and exchanges are handled according to our Return & Refund Policy.

4. Prices and Payments

All prices displayed on our website are listed in U.S. Dollars (USD).

Prices, discounts, promotions, and product availability may change at any time without notice.

You agree to provide accurate payment and billing information when making a purchase.

You confirm that you have authorization to use the payment method provided.

Customers are responsible for any applicable taxes, customs fees, or import charges required by their country or region.

5. Shipping and Delivery

JingLu Jewelry ships products through third-party shipping carriers.

Shipping times provided on our website are estimates only and are not guaranteed.

Delivery delays may occur due to circumstances outside our control, including:

  • Shipping carrier delays
  • Customs processing
  • Weather conditions
  • Holidays
  • Other unexpected events

JingLu Jewelry is not responsible for delays caused by third-party shipping providers.

6. Returns and Refunds

All returns, refunds, and exchanges are handled according to our Return & Refund Policy.

Please review our Return & Refund Policy before purchasing.

By placing an order with JingLu Jewelry, you agree to the terms outlined in our Return & Refund Policy.

7. Intellectual Property

All content on this website, including but not limited to:

  • Brand name
  • Logo
  • Product images
  • Product descriptions
  • Text
  • Graphics
  • Videos
  • Website design

is owned by JingLu Jewelry and protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without our written permission.

8. Third-Party Services

Our website may use third-party services, applications, payment providers, and tools to improve your shopping experience.

These third-party services operate according to their own terms and policies.

JingLu Jewelry is not responsible for the content, policies, or actions of third-party services.

9. Shopify Platform

JingLu Jewelry uses Shopify as our e-commerce platform to provide online shopping services.

However, purchases made through our website are transactions directly between you and JingLu Jewelry.

Shopify is not responsible for any products purchased from JingLu Jewelry or any issues related to transactions between customers and JingLu Jewelry.

10. Privacy

Your privacy is important to us.

Any personal information collected through our website is handled according to our Privacy Policy.

By using our website, you acknowledge and agree to the collection and use of information as described in our Privacy Policy.

11. Customer Reviews and Feedback

If you submit reviews, comments, photos, suggestions, or other feedback to JingLu Jewelry, you grant us permission to use that content for marketing, promotional, and business purposes.

You confirm that your submitted content does not violate the rights of any third party and is truthful and accurate.

We reserve the right to remove content that is unlawful, offensive, misleading, or inappropriate.

12. Errors and Updates

Occasionally, information on our website may contain errors, inaccuracies, or omissions related to product descriptions, prices, promotions, or availability.

JingLu Jewelry reserves the right to correct errors, update information, or cancel orders if necessary.

We may update website content, products, and policies at any time without prior notice.

13. Prohibited Use

You agree not to use our website for:

  • Any unlawful purpose
  • Fraudulent activities
  • Copying or stealing our content
  • Attempting to damage website security
  • Misusing our services or systems

We reserve the right to restrict access to users who violate these Terms.

14. Disclaimer

Our website and products are provided on an "as available" basis.

While we make every effort to provide accurate information, JingLu Jewelry does not guarantee that all website content will always be complete, error-free, or uninterrupted.

Natural gemstone and pearl characteristics described in these Terms are not considered product defects.

15. Limitation of Liability

To the maximum extent permitted by law, JingLu Jewelry shall not be responsible for indirect, incidental, or consequential damages resulting from the use of our website, products, or services.

Our responsibility is limited to the value of the purchased product and applicable remedies provided under our policies.

16. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Any changes will be posted on this page with an updated effective date.

Your continued use of our website after changes are posted means you accept the updated Terms.

17. Contact Information

If you have any questions about these Terms of Service, please contact us:

JingLu Jewelry

Email:
info@jinglujewelry.com

Website:
jinglujewelry.com

18. Governing Law

These Terms of Service and any separate agreements provided by JingLu Jewelry shall be governed and interpreted according to applicable laws.

Any disputes arising from your use of our website or purchase of our products will be handled according to applicable legal requirements.