Refund policy
Return & Refund Policy
Effective Date: September 16, 2026
At JingLu Jewelry, we want you to love every piece of jewelry you purchase. If you are not completely satisfied with your order, we are happy to assist you according to the following return and exchange policy.
Order Cancellations
Cancellation requests must be submitted within 1 hour of placing your order.
To request a cancellation, please contact us at:
Email: info@jinglujewelry.com
The time your cancellation request is submitted will determine whether it falls within the 1-hour cancellation window. You do not need to receive a response from us within this period.
After the 1-hour cancellation window, cancellation cannot be guaranteed because your order may already have entered preparation, processing, packing, or fulfillment.
Once an order has been shipped, it can no longer be cancelled.
If you no longer wish to keep the item after receiving it, you may request a return in accordance with our return policy below.
Returns and Exchanges
You may request a return or exchange within 14 days after receiving your order.
To be eligible for a return or exchange, your item must meet the following conditions:
- The jewelry must be unused and unworn.
- The item must be in its original condition without scratches, damage, or signs of wear.
- The item must include the original packaging, jewelry box, and accessories.
- Proof of purchase is required.
Items that have been worn, damaged, altered, or modified cannot be accepted for return or exchange.
For hygiene reasons, earrings and ear studs that have been worn cannot be returned or exchanged.
How to Request a Return or Exchange
To start a return or exchange, please contact us at:
Email: info@jinglujewelry.com
Please do not send your item back before receiving confirmation and return instructions from us.
Once your return or exchange request is approved, we will provide the return address and further instructions.
Returns or exchanges sent without prior approval may not be accepted.
Return Shipping
For returns caused by personal reasons, including:
- Changed your mind
- Did not like the item
- Ordered the wrong size
- Personal preference
the customer is responsible for the return shipping cost.
If the item arrives damaged, defective, or incorrect due to our mistake, JingLu Jewelry will cover the related return shipping cost.
Exchange Policy
We accept exchanges within 14 days after receiving your order.
If you would like to exchange an item due to personal reasons, including:
- Incorrect size selection
- Different style preference
- Change of mind
the customer is responsible for:
- The return shipping cost to send the original item back.
- The shipping cost for sending the replacement item.
The replacement item will be shipped after we receive and inspect the returned item.
If the exchange is required because of a mistake made by JingLu Jewelry, such as receiving a wrong or defective item, we will cover the related shipping costs and provide an appropriate solution.
Damaged or Incorrect Items
Please inspect your order when you receive it.
If your item arrives damaged, defective, or you receive the wrong item, please contact us within 7 days after delivery.
Please provide photos and relevant information so we can review the issue and assist you.
If the issue is confirmed to be caused by an error on our part, JingLu Jewelry will provide an appropriate solution and cover the related return or replacement shipping costs.
Natural Gemstone and Pearl Characteristics
At JingLu Jewelry, we celebrate the natural beauty and uniqueness of every gemstone and pearl.
Natural gemstones and crystals are formed by nature over time. Because of their natural formation process, they may contain unique characteristics such as natural inclusions, tiny internal lines, cloudiness, small mineral formations, or slight variations in color and texture.
These natural characteristics are not considered defects, but rather part of the authenticity and unique beauty of natural gemstones and crystals.
Natural pearls are also created by nature, and each pearl is unique.
Slight variations in pearl shape, roundness, surface texture, color, small natural marks, or tiny surface imperfections may occur.
These characteristics are normal for genuine natural pearls and are not considered defects.
Returns or refunds based solely on these normal natural characteristics will not be accepted.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Jewelry that has been worn or used
- Jewelry that has been damaged, altered, or modified
- Items without original packaging
- Customized or personalized jewelry
- Gift cards
- Clearance items clearly marked “Final Sale” before purchase
Final Sale items are not eligible for change-of-mind returns or exchanges. However, damaged, defective, or incorrect items remain eligible for assistance.
Regular promotional or discounted purchases remain subject to our standard 14-day return and exchange policy, unless clearly marked as Final Sale before purchase.
Refunds
Once we receive and inspect your returned item, we will notify you of the refund status.
If your return is approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that your bank, credit card company, PayPal, or other payment provider may require additional processing time before the refund appears in your account.
Original return shipping costs paid by the customer for personal-reason returns are non-refundable.
Contact Us
If you have any questions about returns, exchanges, refunds, or order cancellations, please contact us:
JingLu Jewelry
Email: info@jinglujewelry.com